Lately, so many carriers see freight brokers as a necessary ally, a roadblock keeping them from working directly with the shipper to move cargo. Without context, you can see why that assumption happens. What’s the point of a freight broker if the shipper can just pick up the phone and call the carrier to schedule a shipment? Well, working through alliances, like the ones you may have with freight brokers, will add a tremendous amount of value to both shippers and carriers.
Ok, how does it works?
Freight brokers not only understand but value the trucking profession. Without viable transportation companies, they have nothing of value to sell to their customer base. They have forged relationships with carriers all over the world and depend on them day in and day out to safely deliver shipments intact and on time. It’s a working relationship where both parties can benefit.
Freight agents deliver a lot of value to carriers because they:
- We really understand the shipping industry. Freight agents have long battled the stigma that they don’t know anything about the shipping industry and are simply a middle man you have to pay to coordinate the logistics of connecting shippers with carriers. Reputable freight agents have done their homework. They understand the shipping and logistics industry and are there to help facilitate the process. They have the licenses and accreditation needed to serve both the carriers and the shippers.
- We help streamline and automate the shipping process. A lot of work goes into properly quoting and coordinating a shipment, estimating transit times, forecasting weather and traffic patterns and ultimately fulfilling the order. It can be overwhelming for a shipper to manage all of these aspects on their own while running the rest of their business. Freight agents spend their days in front of dashboards that offer real-time information about every aspect of the shipping process. The behind-the-scenes world of moving cargo is a time consuming and complicated job. Your carrier business is far better off in the hands of freight agents, whom the shippers trust.
- For us, the customer it’s always first. There’s a lot on the line when it comes to moving freight. Navigating a shipment through the normal course of transportation alone can be a challenge, and that is without even factoring in threats to the cargo along the way such as damage, theft or shortage. While your fleet is on the road, you don’t want to be bogged down by customer calls, status checks or complaints. Leaving the communication and customer service elements up to the freight agents allows you to focus on what you do best – namely transporting goods safely and efficiently. With the technology and processes they have in place, a freight agent can respond to customer inquiries quickly and effectively. They can give our mutual customers the peace of mind that their shipment will arrive on time, and if it won’t, they’ll be able to proactively explain what has caused the delay and what is being done to rectify the situation.
The most successful carriers have a network of reputable freight agents they depend on to connect them to shippers while driving more business.
They’ve established a relationship that is mutually beneficial and trustworthy. To that end, DGL (Dedicated Ground Logistics) has established relationships with a big amount of carriers – all helping to provide solutions for our mutual customers to meet all types of shipping needs. When you partner with us, you’ll be joining an expansive and winning team with some of the country’s best freight agents working forDGL (Dedicated Ground Logistics) . With so many customers shipping freight, more opportunities are abound for you as a carrier to grow your business strategically and collaboratively with us.
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